Why Use Mouse On House?

1. What are the benefits of using Mouse On House?
2. My house is so small. What can Mouse On House do for me?

Photography

1. When will photographs of my property be taken?
2. What should I do to prepare my property before Mouse On House takes the photographs?
3. Once the photographs are taken, how long will it take before I can access them on the website?
4. Does someone need to be on site at the property when the photographs are taken?
5. May I use the photographs taken by Mouse On House?
6. Are the photographs print quality?
7. Can I get new photographs taken, or supply substitutions, if I remodel my property?
8. Can I get a copy of the photographs at the time of the shoot?

Floor Plans

1. Do I need to supply Mouse On House with a floor plan of my property?
2. How is the square footage calculated?

Linking Your Mouse On House Property

1. May I link my Mouse On House property to my personal website?
2. May I link my Mouse On House property to a real estate agency's Multiple Listing Service (MLS)?
3. May I link my Mouse On House tour to Realtor.com?

General Questions

1. What are the setup and service fees for using Mouse On House?
2. Does Mouse On House provide 360-degree "spin" photographs, like as a traditional virtual tour?
3. Why is using Mouse On House better than using a 360-degree view?
4. How will my property get listed on the MLS or rental company's website?

Why Use Mouse On House?

What are the benefits of using Mouse On House?
To begin with, our service has proven itself as an invaluable tool that attracts buyers and sellers, and differentiates you from your competition. And, because Mouse On House is accessible online, it works for you around the clock, providing a complete feel for your property 24 hours a day, 7 days a week - from anywhere. There are also the cost savings you'll receive by creating an opportunity for faster sales. Not to mention our outstanding customer service that has inspired a number of testimonials from our clients.

My house is so small. Why would I need Mouse On House?
The old saying "don't judge a book by its cover" answers this question. A floor plan and photographs of a home can help set buyers' expectations. Real Estate Agents and customers have told us that Mouse On House was the best decision they ever made regarding their properties, regardless of the size.

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Photography

When will photographs of my property be taken?
Scheduling a photography session for your property typically takes place within a few days, depending on whether or not it is ready (clean) and available. Once you've decided to use our services, simply contact us to make an appointment.

What should I do to prepare my property before Mouse On House takes the photographs?
Before Mouse On House arrives, your property should be cleaned well, including picking things up off the floors and other surfaces, making beds, putting away laundry and properly placing all furniture. A good rule of thumb is to have it "show" ready. Please note that we do not move furniture because we don't want to be responsible for damage.

Once the photographs are taken, how long will it take before I can access them on the website?
Your sales property will be available online the next business day.

Does someone need to be on site at the property when the photographs are taken?
Although we do need access to the property, we prefer it to be unoccupied. If you need to convey to us any special instructions or needs, please do so prior to the photo shoot. A lock-box combination lock can be provided to us or, if you prefer, the real estate agent or homeowner can let us in.

May I use the photographs taken by Mouse On House?
All floor plans, photographs, images and maps are copyrighted and remain the property of Mouse On House, Inc. The purchaser of the tour may utilize the images via their account or provide authorization for use. All tours provide access to web quality photographs. The Photo Tour Deluxe and Virtual Floor Plan tour provide access to print quality photographs.

Are the photographs print quality?
Yes. Our print quality photographs are 300 DPI (dots per inch) with no watermark - ready for use on your website, flyers and brochures. The Web quality photographs are not suitable for printing. They are 96 DPI and have the Mouse On House watermark.

Can I get new photographs taken, or supply substitutions, if I remodel my property?
We can re-shoot your property for a fee. Or, if you prefer and you have purchased the Virtual Floor Plan Tour, you can take the new photographs yourself and provide them to us as long as the photographs are high quality and meet our photo standards. We understand that sometimes the owner or real estate agent will have photographs from a different season that can help show case the house. To learn more about our specific photo standards, please contact us.

Can I get a copy of the photographs at the time of the shoot?
Just like you, we take pride in our work and all of our photographs must be processed through our image correction system to ensure that the photographs are perfect. Hence the photographs will be available the next business day via your Account.

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Floor Plans

Do I need to supply Mouse On House with a floor plan of my property?
No, our service includes the creation of the floor plan.

How is the square footage calculated?
Floor plans are approximate and no responsibility is taken for any error, omission or misstatement. Square footage calculations are measured from the inside of the exterior framed walls including basement, garage, stairs, closets and hallways; and do not include decks, open to below or other areas drawn with dashed lines. Each tour has the above disclaimer at the bottom of the tour. No distinction is made between condos and fee simple ownership. We measure and calculate using the same methods.
The realtor can request an adjustment of the square footage based on a tax record or a written request.

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Linking Your Mouse On House Property

May I link my Mouse On House property to my personal website?
Yes, depending on the agreement you make with your agent. We do not charge any additional fees for the link.

May I link my Mouse On House property to a real estate agency's Multiple Listing Service (MLS)?
Absolutely, we provide the linking information to the listing agent or real estate company to place in the virtual tour field. We are an approved vendor with MRIS, and we provide the linking.

May I link my Mouse On House tour to Realtor.com?
Yes. We are an approved Picture Path vendor for Realtor.com. The Realtor.com distribution fee is waived for tours loaded to listings belonging to subscribers of the Agent/Office Showcase Listing Enhancement Product. Tours loaded to non-showcase listings will be required to pay $25 per listing. For more information about Showcase Listings, please visit http://resource.realtor.com/Agent/listing/Showcase.aspx.

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General Questions

What are the setup and service fees for using Mouse On House?
We require a one-time setup fee for creating a floor plan, taking photographs, working with your webmaster and placing your property on our website. This nominal service fee includes customer service, maintenance and Web hosting. Our maintenance service includes unlimited updates to room descriptions, adding owner/realty company photographs and providing any new service enhancements, such as our "Insta-Load" technology. Recently, we added large photographs and directions via Google and MapQuest, which can now utilize longitude and latitude for remote areas. We have also developed a new interactive map feature that displays properties on a map.

Does Mouse On House provide 360-degree "spin" photographs, like as a traditional virtual tour?
No. We differentiate ourselves from the traditional virtual tour by using a wide-angle lens and providing a floor plan, complemented by photographs of every room, multiple exterior photographs, as well as additional high-resolution photographs. The potential buyer can view the home at their own pace and instantly view what is important to them.

Why is using Mouse On House better than using a 360-degree view?
The method we use provides a better overall feel for the home than a 360-degree rendering. Additionally, our "Insta-Load" technology loads much faster than the traditional virtual tour, which makes the tour available instantly - you don't have to wait for the tour to load before viewing it. Another downside of a "360 spin" is that it requires an application download, such as the Microsoft Java Virtual Machine (MSJVM). We do not require downloads of any kind, which is why you don't see any technical support issues listed in our FAQs. Therefore your buyers will never get a message that says they do not have the appropriate player to view the tour. Incidentally, the MSJVM reached the end of its viability on June 30, 2009. Microsoft indicated, "Customers are encouraged to take proactive measures to stay informed about obsolete software and move away from the MSJVM in a timely fashion." See www.microsoft.com/java for more details.

How will my property get listed on the MLS website?
We are compatible with most MLS systems, and we either provide the link to the realtor or directly to the MLS, depending on how their MLS system works.

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